Work Process FAQs

How will we communicate for the project?

Communication is key. The process begins with a comprehensive questionnaire, followed up with a discovery chat about you, your vision, hopes and fears, expectations and goals. We will communicate on a weekly basis via email and at times, through a phone call (always at designated times, and dependent upon your package). We do not text clients. 

How many clients do you handle at once? Will it really be done in 2-4 weeks?

As a boutique business, I aim to please. I schedule out clients so that I can focus on them one at a time. The average project is from 2 - 4 weeks, depending on the package chosen. This allows me to give each client's project undivided attention for the bulk of my work day at designated hours. I partner with my designer husband and while clients might overlap, we plan our projects so that one of us is always dedicated to one client at a time.

What if I don't like my end result?

You will. Sounds a little cocky, but it's true. I take every step to ensure that you are satisfied with the final product. This is why we are thorough in our initial conversations, so that I am able to create something that you will be thrilled about both design and strategy-wise. The best advice I can give is that you take the time to really dig deep and answer those questionnaires. I work with clients that are invested in their vision, and that is not just a monetary investment. 

How does the strategy process work?

I create and teach, you implement moving forward. I develop strategy solutions and teach you how to use them; execution of the plan is up to you. I understand not all businesses want to handle these tools on their own, so I do have amazing partners that implement and manage some of my strategy solutions (social media management, click funnels, Facebook advertising, etc.). I am happy to refer them to you! Some solutions can be added as an additional fee, and we can discuss them during one of your scheduled chats!

The main focus of the full identity & strategy package is helping you present your brand through design, web awareness, and develop marketing toolkits that you (or your team) will implement to see results towards your business goals.

Ok, what is the payment plan or policy?

It's simple and straightforward. A 50% nonrefundable deposit is due at the time of booking your project on the calendar. When you review the initial proposal and invoice, you will have an opportunity to pay the balance in full or just the 50% nonrefundable deposit to get started.

You are able to make as many payments as you need to, from start to finish. However, the remaining balance is due in full, prior to release of project. We accept all major credit cards through Stripe. Please note that we do not accept PayPal payments.